November 5, 2019 By admin

If the device has a power switch, confirm the switch is set to ON. You may have to update them to try and fix the issue. I tried everything and the keyboard without receiver, bought new in box separtely from the mouse and its receiver, just doesn’t want to work. Hp support thought it was a hardware problem and sent me replacement keyboard, mouse and USB dogle but these are not helpful. If not, check with the next method.

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HP Model Kg-1061 Black Slim Wireless Keyboard 643689-001 *no USB Receiver*

So, you can follow the steps under method 2 that was suggested earlier in the context of the issue. If this does not work, I would suggest you to refer to the HP website to download and install the latest driver for the wireless keyboard and check if it resolves the issue. Please refer the section: Would appreciate any help to resolve the problem.

Message 1 of 4. She has been published in a number of technical and gaming magazines, as well as on numerous websites.

Pinaki Mohanty Replied on January 3, It is suggested that you replace the batteries for your not working wireless keyboard even when you suspect that there is still a charge. If a wireless mouse or keyboard does not respond, check for connection and power issues.


If the device uses batteriesinstall new batteries according to the guide in the battery compartment. I have the same question 6. Did this solve your problem? Wirsless some keyboard models, there are power switch on them. Disconnect the other external devices such as printer, USB flash drive, smart phone, speaker and some more.

Hi Narinder, I would suggest you to refer to the link and follow the steps from the link: How satisfied are you with this response? KG Wireless Keyboard Receiver. I do appreciate your presenting what could have potentially fixed the issue.

Wireless connection don’t seem to be any problem as mouse is fully responsive. Driver Easy will automatically recognize your system and find the correct drivers for it. Please let us know about the status of this issue.

HP KG Wireless Keyboard – Need Receiver! – HP Support Community –

I would suggest you to check for the issue in clean boot state to verify the issue. By Sophie Luo — Last Updated: The Model number of HP wireless keyboard is: If your wireless keyboard was working fine previously and this problem just came out from nowhere, you should always consider the possibility of an outdated driver. CherylBallard Replied on February 8, How does HP install software and gather data?


Try to update the drivers for the wireless keyboard and check if it resolves the issue. I do believe I need to have a receiver for the keyboard and unfortunately, I am unable to find one anywhere online. Europe, Middle East, Africa.

If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection. For clean boot method, this method is followed to find out if there is another application or service that is acting as a conflict leading to the issue. Be the first to like this article.

It came with the HP Envy 23 touch screen computer I recently bought. About the Author Tiffany Garden has been a freelance writer sinceworking in the commercial copywriting field.